Q. Why should we use Fountain Fantastic?

We are a family run business operating a highly professional service, so to us it is important that we offer a fantastic product based on a great service and value for money we also have the flexibility to work with you and will do our up most to accommodate all of your needs. We also personally attend your event

Q. How do we make a booking?

Firstly give us a call on 01623 622002 or email us at sales@fountainfantastic.co.uk to make sure that we are available on date that you want us. (Please note that we do have 'peak' times so it is in your best interest to book as soon as possible). We can then discuss what your needs are and to how we can exceed your expectations. We can then let you have all the necessary paper work and your quotation. Once we have received your booking instruction, we will confirm your date via e-mail and then issue you with an invoice for a deposit. As an example for a large chocolate fountain we would be looking for a £100.00 deposit. (please note that this will be a non refundable deposit.) We will require payment in full 21 days prior to your event for which an invoice will be sent in advance.

Please note that we will hold your booking as provisional and issue you with a deposit invoice,which will be payable within 7 days from acceptance of booking by email. If payment of deposit is not received within 21 days, we will cancel your provisional booking and make your requested date available on a first come, first served basis.

Q. Will I have to pay a delivery charge?

No! Our quoted price will include travel to and from your venue. (We always require a safe and secure place to park our vehicles, if we have to park in public car par or in a hotel that charges then, sorry, these will have to be paid by the hirer)

Q. Do I need an attendant?

For the large fountain,Yes! Our price is fully inclusive of us attending your event, large fountains need supervision to set up, administer, ensure all food hygeine is adhered to and close down the fountain once the hire has finished. For the Smaller fountain an attendant is optional.

Q. Do you use fresh chocolate for each rental?

Yes! We will never recycle chocolate from a previous rental. If you have any chocolate left over at the end of your hire, with prior notice we can save the chocolate for you.

Q. How does the fountain work?

In the case of the large chocolate fountain the chocolate is warmed in the lower basin. Once it reaches it's optimum temperature it travels to the top tier via a central column. Once the top tier becomes full the chocolate will start to cascade down to the next tier, which is slightly bigger. This procedure continues until the chocolate has reached the lower tier and then you have your fountain. The chocolate will look like a veil or curtain to which your guests can then select a dip and enjoy........! For the small chocolate fountain the chocolate is melted first then added to the fountain.

Q. How long does the chocolate last for?

We supply unlimited chocolate for the number of guests at your event. We will add additional chocolate if and when required. The fountain itself will run for approx 3 hours. There would not be a problem with the fountain lasting for the entire evening as the fountain is temperature controlled to stop the chocolate from solidifying.

Q. Can the fountain be used outdoors?

We have our own mini marquee so in some cases it is possible but out in the open air, sadly no. The air temperature plays an important part in the smooth operation of the fountain. If you are planning to hold your event in a marquee that is OK, but the site must be level and solid. Wind also has to be considered as we would not want your fountain to be blown over. Insects can also be attracted to the fountain so we will not set up in the open air. However we can provide a small marquee the sort of thing you may have in the garden which means we may be able to do an outside event, subject to conditions, please contact us with your details.  

Q. Are the dipping items included?

Yes! Our price is fully inclusive of all dipping items. You can provide your own but consultation with us is important as some items are not suitable and may clog up the machine.

Q. What do you provide?

We provide an attendant, fountain, dips, skewers, napkins and table decorations. We can discuss further requirements and themes if required. 

Q. What chocolate do you use and is it better than sex?

We use only the finest chocolate, we do not and will will not use cheap chocolate. 


Is it better than sex? we keep getting told so, but this time on this subject we make no comment. Try us and you can make your own decision, one is certainly second best!!

Any other questions please call us, 01623 622002